Complaints
Are you dissatisfied with your experience with Soil Power Energy?
We regret any inconvenience caused and would like to assist you. Please inform us of how we can help, and we will make every effort to address your concerns.
How to Report an Issue
Email customers@soilpowerenergy.co.uk with detailed information about the problem and the actions you would like us to take to resolve it.
If our complaints team cannot resolve your issue, you can request to escalate it to a Director who will personally handle the matter.
If your complaint remains unresolved after 8 weeks, you can contact the Ombudsman Service, a free and independent service whose decisions we must comply with.
Your Soil Power Energy Complaints Team
Our complaints team is committed to resolving issues to ensure you are satisfied with Soil Power Energy. We aim to:
Address your queries and complaints within 5 working days.
Surpass the customer care standards set by organizations such as Ofgem and Citizens Advice.
Please review Soil Power Energy’s Guide to Your Consumer Rights, which summarizes information from Ofgem, Citizens Advice, and the European Commission.
We ensure our sales and marketing staff meet high standards of customer care. If you feel misled or treated unprofessionally, please contact us. We take such complaints seriously and will investigate thoroughly.
As Soil Power Energy is new, we currently have no past reports to share, but these will be available soon and will adhere to the relevant Ofgem standards.
If you have feedback on our complaints procedure, whether on what we did well or how we can improve, please contact us. We are continually seeking ways to enhance our service for customers like you.